Rangoli Threads – Return & Exchange Policy

Last Updated: 26/02/2026

At Rangoli Threads, we strive to ensure that every product meets our quality standards and reaches you in perfect condition. To maintain transparency and fairness for all customers, our return and exchange policy is outlined below.

1. Return & Exchange Window

Customers may request a return or exchange within 7 days from the date of delivery.

Requests submitted after this period may not be eligible for processing.

2. Eligibility for Returns

Returns are accepted only in the following situations:

• The product has a manufacturing defect, or
• The product was damaged during shipping

To qualify for a return:

• The product must be unused and in its original condition
• All tags, seals, and original packaging must remain intact
• The request must be initiated within the 7-day return window

3. Unboxing Video Requirement

To ensure transparency and accurate verification of product condition at the time of delivery, customers are advised to record a clear and continuous unboxing video while opening the package.

For any request related to damage, defect, return, or replacement, the unboxing video will serve as the primary reference for verification.

The video should:

• Clearly show the sealed package before opening
• Capture the entire unboxing process
• Clearly display the condition of the product received

In the absence of a valid unboxing video demonstrating the condition of the package and product at the time of opening, Rangoli Threads may not be able to verify the claim. As a result, requests for return, replacement, or refund may not be approved.

This requirement helps ensure fairness and enables us to efficiently process genuine claims.

4. Size & Colour Exchanges

We understand that occasionally the selected size or colour may not meet expectations.

Exchange requests for size or colour may be considered under the following conditions:

• The exchange request must be made within 3 days of delivery
• The product must be unused and in original condition
• All tags, seals, and packaging must remain intact

If the requested size or product is unavailable, customers may choose another product of equal value, subject to stock availability.

5. Items Not Eligible for Return or Exchange

The following items are not eligible for return or exchange:

• Products that have been used, washed, or altered
• Products with broken seals or removed tags
• Items returned without original packaging
• Requests made after the allowed return period
• Claims submitted without a valid unboxing video for damage verification

6. Refund Process

If a return request is approved after verification, the refund will be processed using the original payment method used during purchase.

Refund processing times may vary depending on the payment provider or banking system.

In certain cases, store credit or product replacement may be offered as an alternative resolution.

7. Return Shipping

If a return request is approved due to a verified defect or shipping damage, Rangoli Threads will provide instructions for the return process.

Customers must ensure the product is securely packed before returning it.

8. How to Request a Return or Exchange

To initiate a return or exchange request, please contact our support team with the following details:

• Order number
• Unboxing video (if applicable)
• Photos of the product if required

You may reach us through:

Email: info@rangolithreads.com
WhatsApp: +91-8929990919

Our support team will assist you with the next steps.

9. Policy Enforcement

Rangoli Threads reserves the right to decline return or exchange requests that do not meet the conditions outlined in this policy.